How can we help?
Find answers on bookings, reviews, accounts and listings. Most questions are answered in the sections below; if not, our support team replies within one working day.
Bookings and payments
Bookings are completed with the hotel, restaurant or rental owner shown on the listing, so cancellations and refunds follow their policy — you'll find it on the listing page before you confirm. If a partner doesn't honour a published policy, email us and we'll chase it on your behalf.
Writing and editing reviews
You can review anywhere you've visited in the last twelve months. Reviews can be edited or deleted from your account for as long as they're published, and photos can be added later. Ratings update on the listing within a few minutes of publication.
Your account and saved trips
Sign in with email, Google or Apple. Saved places, trips and comparisons follow your account across devices, and you can delete your account and all associated content at any time from account settings.
For businesses
Owners can claim a listing to update details, add photos and respond publicly to reviews. Claiming is free, and it never changes where a listing ranks — position is set by traveller ratings alone.
Still stuck?
Email hello@vacationguide.co.uk with the page URL and what you were trying to do. Most enquiries are answered within one working day.