Privacy policy
This policy explains what VacationGuide collects when you browse, review and plan, why we collect it, and the choices you have over it.
What we collect
When you create an account we store your email address, display name and sign-in provider. When you use the site we store the reviews you publish, the places you save, the trips you build and the messages you send to the concierge.
Why we use it
Account data lets you sign in. Places and rentals you save are kept in this browser while you are signed out; when you sign in they are stored in your account as your trip list so you can see them on any device, and you can remove them at any time. Review content is published on the listing you reviewed. Concierge messages are kept so your conversation survives navigation, and are sent to our conversation service provider to prepare a reply.
What we don't do
We don't sell personal data, we don't run advertising trackers, and we don't share your email address with the hotels, restaurants or rental owners listed on the site unless you contact them yourself or book a stay with them through us (see Hotel bookings).
Hotel bookings
Draft — awaiting owner review. When you book a hotel on VacationGuide we collect the lead guest's name, email address and phone number, the name of a guest for each room, any special requests, your dates and the price. We share these with our booking partner and the hotel so they can make and manage the reservation. Card payments are taken by our booking partner's secure payment form; we never see or store card details. We keep booking records for six years to meet UK accounting and consumer-law obligations, then delete them.
Experience bookings
Owner review required. When you book a tour or activity we collect the lead traveller's name and email, plus the answers the operator asks for (for example traveller names, a phone number or pickup point). We share these with our booking partner and the operator to run the booking and issue your voucher. Card payments are handled by our booking partner's secure payment form. We keep booking records for six years, as we do for hotel bookings.
How long we keep it
Account and review data is kept until you delete it. Deleting your account removes your profile, saved places, trips and concierge history; published reviews are anonymised rather than removed so ratings stay accurate.
Your rights
Under UK GDPR you can request a copy of your data, ask us to correct it, or ask us to delete it. Email hello@vacationguide.co.uk and we'll respond within 30 days.