Booking terms and conditions

1. Who you're contracting with

• Hotels. VacationGuide (Premier Stays Fife Ltd) arranges your booking as an intermediary, through our booking partner Nuitée (liteAPI). Your contract for the stay is with [the hotel / Nuitée, which contracts with the hotel or its supplier]. The hotel provides your stay under its own rules, such as check-in times and house rules.
• Restaurant tables and venue tickets. You book directly with the venue through VacationGuide. Your contract is with the venue.
• Experiences. Booked through Nuitée and provided by the tour operator under its own terms. (Not available yet.)

VacationGuide is not a package organiser. Each booking is a separate contract. See section 8.

2. Prices

• Prices are in pounds sterling, for the dates, guests and rooms you choose.
• The price shown includes every mandatory fee we know of. If a local tax or resort fee is payable at the property, we show it before you pay.
• A price is confirmed only when the room is secured. If the price changes before you pay, we show the old and new price, and you choose whether to continue.
• Restaurant and venue prices shown are estimates set by the venue. You pay the venue directly.

3. Payment

See our Payment Terms. In short: hotel bookings are paid in full when you book, through our booking partner's secure payment form, and VacationGuide never sees your card details. Restaurant and venue bookings need no payment to VacationGuide.

4. Your confirmation

We email a confirmation with your booking reference. A link in it lets you view or cancel the booking without signing in. Keep it safe: anyone with the link can manage the booking.

5. Cancellations, changes and refunds

These are set out in our Refund and Cancellation Policy. Each hotel rate shows its own cancellation terms before you book. Those terms form part of your contract.

Hotel stays, restaurant tables and experiences for a fixed date have no 14-day cooling-off period. The law exempts them under regulation 28(1)(h) of the Consumer Contracts Regulations 2013.

6. If something goes wrong

• If the hotel or venue can't honour your booking, we'll help you find an equal or better alternative, or make sure you get a full refund.
• Problems during your stay should be raised with the hotel or venue first, so they can put them right. Then tell us, and we'll help.
• Special requests are passed on but can't be guaranteed.

7. Your responsibilities

• Give accurate guest names and contact details.
• Arrive within the check-in times and follow the venue's rules.
• If you don't arrive and haven't cancelled, the hotel may charge the full amount as a no-show.

8. Booking more than one thing

Each booking on VacationGuide is a separate contract with its own provider. Booking a hotel and a restaurant table separately does not create a package under the Package Travel Regulations. You won't have the rights that apply to packages.

9. Our responsibility

We're responsible for arranging your booking with reasonable care and skill, and for the information we show. We're not responsible for the service the hotel, restaurant or operator provides, but we'll help you if something goes wrong. Nothing here limits your rights as a consumer.

10. Help and complaints

Email hello@vacationguide.co.uk with your booking reference. See our Complaints Policy.

Scots law applies. If you live elsewhere in the UK, you can use your local courts.

Last updated: [date].