Draft — awaiting legal review
Payment processing terms
VacationGuide never sees or stores card details. Hotel payments are taken by our booking partner Nuitée (liteAPI) through a secure card form run on Stripe.
Who takes your payment
| Booking | Who takes payment | When | Name on your statement |
|---|---|---|---|
| Hotel | Nuitée (liteAPI), as [merchant of record / agent for the hotel] | In full, when you book | [confirm] |
| Restaurant table | No payment to VacationGuide | Pay the restaurant on the day | The restaurant |
| Venue ticket | No payment to VacationGuide | Pay the venue as it asks | The venue |
| Premium Listing (businesses) | Premier Stays Fife Ltd, by [payment method] | Yearly or monthly in advance | VacationGuide |
Cards and currency
- We accept the cards shown on the payment form, usually Visa, Mastercard and American Express.
- All prices are in pounds sterling (GBP). If your card is in another currency, your bank sets the exchange rate and any fee.
- Your bank may ask you to confirm the payment (3D Secure). The booking is confirmed only once the payment succeeds.
Security
Card details go straight to the payment provider over an encrypted connection. The provider meets the PCI DSS card security standard. VacationGuide receives only a payment reference and the amount.
Failed or declined payments
If a payment fails, no booking is made and the room isn't held. If you're charged but get no confirmation within an hour, email us with the time and amount. Don't book again first.
Refunds and disputes
Refunds go back to the original card, as set out in our Refund and Cancellation Policy. Please contact us before raising a chargeback. Most problems are faster to fix directly.
Fees
We don't charge a booking or card fee. Any mandatory fee is included in the price you see before you pay.
Business customers (Premium Listing)
- The yearly plan is £79 plus VAT where it applies, paid in advance. The monthly plan is paid monthly in advance at the published rate.
- Plans renew automatically. We email a reminder 14 days before a yearly renewal. Cancel at any time before renewal from your business dashboard.
- Invoices show our VAT number, GB430077331.
Last updated: [date].